How to complain
Email info@properfy.co.uk or call 020 3475 2007. Tell us what happened, what you’d like us to do, and your reference if you have one. It starts with PFY- and was shown when you sent your enquiry.
What happens next
We’ll confirm we’ve received your complaint, look into it, and reply with what we found and what we’ll do about it.
Complaints about a professional we introduced
Your contract for each service is with the professional who provides it, and each has its own complaints process. We’ll help you raise it with them. If a regulated firm doesn’t resolve your complaint, you may be able to take it further: to the Legal Ombudsman for solicitors and conveyancers, or the Financial Ombudsman Service for mortgage advice.