Worried about losing your home?
If you’re behind on your mortgage or have had a letter from your lender, you’re not on your own, and you may have more options than you think. The sooner you act, the more of them you have.
- Confidential
- No judgement
- No charge for our call
- Signposts to free advice
Where are you now?
Pick the one closest to your situation. This covers England and Wales.Behind on payments
Act now: most options are still open.You’ve missed one or more payments. Your lender will get in touch, and arrears charges may be added.
- 1Contact your lender and explain what’s happening
- 2Get free, independent debt advice
- 3Work out what you can realistically pay
Options you may have
Payment arrangement
Paying your usual amount plus something towards the arrears.
Temporary changes
Such as a longer term or a spell on interest-only, if your lender agrees.
Support for Mortgage Interest
A government loan towards mortgage interest for some people on certain benefits.
Selling on your own terms
Selling before repossession usually gets a better price and keeps you in control.
Sale and rent back
Regulated by the FCA and higher risk. Only consider it after independent advice.
Voluntary surrender
Handing back the keys. Usually a last resort, as you can still owe money afterwards.
Free, independent advice
These organisations give free advice on mortgage arrears and repossession. They’re independent of Properfy, and we’d always encourage you to speak to one.
How Properfy can help
- A calm, confidential call to understand your situation
- Help working out your options, including whether selling makes sense
- Introductions to mortgage brokers and solicitors
- If you choose to sell, introductions to reputable quick-sale buyers
- Pointers to free, independent debt advice
Properfy is not a debt advice service or a law firm, and we can’t stop a repossession. We help you understand your options and connect you with regulated professionals and free advice services.
Common questions
Can repossession be stopped?
Often, especially if you act early. Lenders are expected to treat repossession as a last resort and consider reasonable proposals.
How long does repossession take?
It varies. From a first missed payment to a court hearing is often several months, and lenders must follow set steps first.
Will I still owe money after repossession?
Possibly. If the sale doesn’t cover the mortgage and costs, you can be asked to pay the shortfall.
Is it better to sell before repossession?
Often. A sale you control usually gets a better price and lower costs than a lender’s sale. Get advice first.